Returns & Exchanges

At Moon Whale, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed garments. If your new fashion find isn't the perfect fit, simply follow our streamlined process to initiate a return or exchange.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the items in their original packaging with all Moon Whale tags attached to ensure they are protected during transit.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing