Frequently Asked Questions

Everything you need to know about shopping with Moon Whale.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. As we curate unique fashion pieces, we recommend comparing these measurements against a similar garment you already own for the perfect fit.

What is Moon Whale's shipping policy?

We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Return Portal to initiate the process and receive a prepaid shipping label.

What materials are used in Moon Whale clothing?

We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium linen. Detailed material compositions are listed under the 'Product Details' section of every item.

Can I track my order in real-time?

Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly on our website.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.